General
The site offers digital products, including the digital book "The Architect" as well as the digital book + audio bundle.
Before completing a purchase, the customer is shown the product details, price, and transaction terms. Completing payment constitutes confirmation of the transaction in accordance with the details presented at the time of purchase.
Transaction Cancellation
A consumer's right to cancel a transaction is determined in accordance with the Israeli Consumer Protection Law, 1981, its regulations, and the law applicable to the type of transaction and product purchased.
Where a right of cancellation exists under law, a cancellation notice may be submitted using the business contact details published on the site and in the transaction documents.
Digital Products — Book and Audio
The products sold on this site are delivered digitally. Upon payment approval, access to a file or download link may be granted according to the product purchased.
Because this involves digital content, the applicability of the right of cancellation may be affected by when delivery of the content begins, how it is delivered, and the legal provisions applicable to digital content. Accordingly, every cancellation request will be reviewed based on the circumstances of the transaction and applicable law.
Refunds
Where entitlement to a refund exists under law or with the business's approval, the refund will be issued via the original payment method and within the timeframes set by law, subject to the technical capabilities of the clearing company.
Where payment was made by credit card, the refund will be issued, to the extent possible, to the same payment method used for the transaction.
For an approved refund, the credit may appear in the customer's account according to the processing timelines of the credit card company or payment provider.
Download or Delivery Issues
If, following an approved purchase, the download link was not received, does not work, or a technical issue prevents receipt of the purchased product, please contact us so we can review the transaction and help resolve the issue.
A technical issue does not replace consumer rights under law. In appropriate cases, we will first act to fix the issue or re-supply the purchased product, and where another entitlement exists under law, we will act accordingly.
Details Needed to Process a Cancellation or Refund Request
To enable efficient handling of your request, please include the following details:
- Full name of the person who made the purchase.
- Order number or transaction reference, if available.
- The email address used at the time of purchase.
- The transaction date and the product purchased.
- A brief description of the request or issue.
Contacting Us About a Cancellation or Refund
Cancellation notices and refund requests may be submitted using the following contact details:
Cancellation Fees
To the extent applicable law permits charging a cancellation fee, it will only be charged in accordance with, and at the rate permitted by, applicable law.
Where cancellation results from a defect, non-conformity, failure to deliver on time, or other circumstances under which the law does not permit charging a cancellation fee, no such fee will be charged, subject to the relevant legal provisions.
Changes to This Policy
This policy may be updated from time to time, including due to changes in products, the purchase process, or legal requirements. The current version will be published on the site and will bear the date of its last update.
Legal Provisions
This policy does not detract from any right granted to a consumer under the Consumer Protection Law, its regulations, or any other law applicable to the transaction.
In case of ambiguity, this policy shall be interpreted in a manner that does not detract from rights that cannot be waived by agreement under law.
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